Refund policy
Cancellations and refund policy
30-Day Satisfaction Guarantee
We are committed to providing the best quality gift hampers. If for any reason you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your order, and we'll provide you with a full refund or exchange. Your satisfaction is our priority!
What’s Covered:
We want you to be completely satisfied with your gift hamper. Our 30-day guarantee covers items that are damaged, defective, or if you're unsatisfied with the quality of the hamper you received.
How to Claim:
To request a refund or exchange, please email us at info@twinniesnco.com.au within 30 days of receiving your order. Please provide your order number and a brief explanation of the issue, and we'll assist you with the next steps.
To be eligible for a return conditions:
- Products must be in their original condition, unopened, and unused.
- We may ask for photos of the hamper to process your request faster.
- Shipping charges are non-refundable.
- Need the receipt or proof of purchase.
Change of mind or change of circumstances
Unfortunately, refunds are not available for change of mind or change of circumstances. Also, we do not accept cancellations (under any circumstances) once the gift hamper has left our premises. To that, we seek your kind understanding.
Refund process
If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@twinniesnco.com.au.